Search found 303 matches

by Doug
Sun Sep 09, 2018 11:16 am
Forum: Turbo Tourney Pro Support Forum
Topic: NFL Template for 2018
Replies: 9
Views: 310

Re: NFL Template for 2018

Can you just send your pool file as an attachment to support@turbotourney.com so I can have a look at it. I'm confused by what's being discussed and I need to see the exact wording of the messages to know what the problem is.
by Doug
Sun Sep 09, 2018 10:10 am
Forum: Turbo Tourney Pro Support Forum
Topic: NFL Template for 2018
Replies: 9
Views: 310

Re: NFL Template for 2018

And can you also post the exact wording of the message.
by Doug
Sun Sep 09, 2018 10:09 am
Forum: Turbo Tourney Pro Support Forum
Topic: NFL Template for 2018
Replies: 9
Views: 310

Re: NFL Template for 2018

Can you select the Tournament menu, then Setup and see what template type you are using? It should be NFL Season (Week 1) so I'm wondering if you maybe converted a 2017 pool file from Week 17 and so you have the wrong week setup in your pool.
by Doug
Sun Sep 02, 2018 12:10 pm
Forum: Turbo Tourney Pro Support Forum
Topic: NFL Template for 2018
Replies: 9
Views: 310

Re: NFL Template for 2018

Make sure you have the latest template setup, you can check that under the Help menu. Check For Template Setup Update.
by Doug
Sat Aug 25, 2018 11:45 am
Forum: NFL Season
Topic: 2018 NFL Survivor Pool
Replies: 1
Views: 144

Re: 2018 NFL Survivor Pool

We always use the Sunday Night game that week as the tie breaker but they don't announce that game until usually the week before so you won't know the exact game but you can just put SNF Game Total Points as the tie breaker. I think last year was an anomaly when they decided not to have a sunday nig...
by Doug
Sat Mar 24, 2018 9:40 am
Forum: Turbo Tourney Support Forum
Topic: Underdog Scoring Not Working Consistently
Replies: 1
Views: 272

Re: Underdog Scoring Not Working Consistently

I think I just replied to your email as well but all of these example are correct. The player doesn't have to pick the exact matchup, they just have to pick a team to win as an underdog and that team must win as an underdog. In example 1, Loyola over Cincinnati is an underdog pick. Loyola beat Nevad...
by Doug
Sat Mar 24, 2018 9:36 am
Forum: Turbo Tourney Support Forum
Topic: Unable to update results or build website
Replies: 1
Views: 344

Re: Unable to update results or build website

If restarting your computer doesn't fix this I would suggest just try running the installer again and see if that fixes it. It's odd you would get this now unless you have installed/uninstalled something else on your computer recently.
by Doug
Sat Mar 24, 2018 9:35 am
Forum: Turbo Tourney Support Forum
Topic: Strikethrough team eliminated in future games
Replies: 1
Views: 276

Re: Strikethrough team eliminated in future games

Select the Reports menu, then Report Setup and select the Player Picks report. There is a strikethrough option there.
by Doug
Mon Mar 19, 2018 3:49 pm
Forum: Turbo Tourney Pro Support Forum
Topic: Database Connection
Replies: 7
Views: 682

Re: Database Connection

I'm not aware of anything like that and not sure that is something that exists.
by Doug
Mon Mar 19, 2018 3:35 pm
Forum: Turbo Tourney Pro Support Forum
Topic: Database Connection
Replies: 7
Views: 682

Re: Database Connection

What script files are you looking for? Those .sql files are the script files for the database feature.
by Doug
Sun Mar 18, 2018 2:21 pm
Forum: Turbo Tourney Support Forum
Topic: Scheduler
Replies: 13
Views: 889

Re: Scheduler

Can you select the Tools menu, then Schedule and let us know what you have selected for options? It looks like everything is running correctly but I am not sure you have selected anything in the "When Done" section .
by Doug
Sat Mar 17, 2018 12:28 pm
Forum: Turbo Tourney Pro Support Forum
Topic: Database Connection
Replies: 7
Views: 682

Re: Database Connection

Yes, that's correct. All the db related information is in that folder.
by Doug
Sat Mar 17, 2018 11:56 am
Forum: Turbo Tourney Pro Support Forum
Topic: Database Connection
Replies: 7
Views: 682

Re: Database Connection

Fred, if you select the File menu then find the Shared Application Data Folder and click on the folder icon that will open that location and there should be a "db" folder. In there you will find the .mdb file.
by Doug
Fri Mar 16, 2018 10:22 am
Forum: Turbo Tourney Pro Support Forum
Topic: Scheduler default
Replies: 1
Views: 212

Re: Scheduler default

Select the Tools menu, then Schedule. In the "When Done" section, check the FTP The Files To My Web Server.
by Doug
Thu Mar 15, 2018 5:27 pm
Forum: Turbo Tourney Support Forum
Topic: Index file name issues
Replies: 10
Views: 818

Re: Index file name issues

I'm really not sure where that would be coming from. This is what I am seeing. I also checked the code and all the report files that get written are all lower-case.
Untitled.png
Untitled.png (155.52 KiB) Viewed 800 times
by Doug
Thu Mar 15, 2018 5:02 pm
Forum: Turbo Tourney Support Forum
Topic: Index file name issues
Replies: 10
Views: 818

Re: Index file name issues

Something else must be doing that, I just built a website here and file that gets created is index.html all lower-case. What does it look like on your computer before you upload it?
by Doug
Thu Mar 15, 2018 4:56 pm
Forum: Turbo Tourney Support Forum
Topic: Scheduler is giving a weird error about NFL pool? and not running
Replies: 14
Views: 831

Re: Scheduler is giving a weird error about NFL pool? and not running

You can just go to the regular download page here: http://www.turbotourney.com/download.html

It won't impact any of your entries.
by Doug
Thu Mar 15, 2018 4:54 pm
Forum: Turbo Tourney Support Forum
Topic: Index file name issues
Replies: 10
Views: 818

Re: Index file name issues

That is just in the drop-down... the actual file name that will go on the server is lower case.
by Doug
Thu Mar 15, 2018 4:32 pm
Forum: Turbo Tourney Support Forum
Topic: Index file name issues
Replies: 10
Views: 818

Re: Index file name issues

the index file name shouldn't be capitalized, it should already be all lower case letters. Where are you seeing it capitalized?
by Doug
Thu Mar 15, 2018 4:05 pm
Forum: Turbo Tourney Pro Support Forum
Topic: Results not updating with scheduler updates
Replies: 10
Views: 603

Re: Results not updating with scheduler updates

That's ok either way but then if you come back, after the scheduler has performed some updates, you will want to close and re-open your file otherwise you won't see the updates that it did.
by Doug
Thu Mar 15, 2018 3:26 pm
Forum: Turbo Tourney Pro Support Forum
Topic: Results not updating with scheduler updates
Replies: 10
Views: 603

Re: Results not updating with scheduler updates

That looks good, I also don't see any message about no new game results. Do you have your pool loaded when you run the scheduler? You won't see those game results show up unless you close the file (or the program) and then re-open the file. in other words, you shouldn't be running the scheduler to m...
by Doug
Thu Mar 15, 2018 3:18 pm
Forum: Turbo Tourney Pro Support Forum
Topic: Results not updating with scheduler updates
Replies: 10
Views: 603

Re: Results not updating with scheduler updates

No there shouldn't be for that. Can you post your log?
by Doug
Thu Mar 15, 2018 3:15 pm
Forum: Turbo Tourney Pro Support Forum
Topic: Results not updating with scheduler updates
Replies: 10
Views: 603

Re: Results not updating with scheduler updates

Please see this post, probably your issue: viewtopic.php?f=10&t=600
by Doug
Thu Mar 15, 2018 3:02 pm
Forum: Turbo Tourney Support Forum
Topic: Scheduler is giving a weird error about NFL pool? and not running
Replies: 14
Views: 831

Re: Scheduler is giving a weird error about NFL pool? and not running

Did close the program and restart it after updating? That surprises me, about 6 other people have done this and they have all said it's resolved the problem for them. Can you double check again? It won't change existing information in the log but any new information will be correct. Can you also dou...