Error 12111

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Error 12111

Postby lisaltmr » Thu Mar 16, 2017 8:34 am

I am unable to get my website up. I keep getting

Error: 12111
Unable to connect to the FTP server.
The FTP session was terminated.

Can you please advise on what I'm doing wrong. First time ever having this problem.
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Re: Error 12111

Postby Phil Wojo » Thu Mar 16, 2017 8:44 am

Are you using your own web space, or the TT internet add-on?
Are you at work, or home?
Behind a firewall?
Have some kind of VPN connection?
~Phil

Do you have a backup of your *.tt file??? If not save a 2nd copy somewhere other than your computer, use a flash drive or something, don't wait do it now!! Do it any time you make a change or import new entries.

For FREE web hosting services, meaning your own web site, check out http://www.thefreesite.com/Free_Web_Space/ ( Clicked 2124 times )
(They rate free hosting services)

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Re: Error 12111

Postby lisaltmr » Thu Mar 16, 2017 8:57 am

I'm using the Add on
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Re: Error 12111

Postby Phil Wojo » Thu Mar 16, 2017 9:20 am

OK, what about all the other questions, those are very important.

If you are behind a firewall can you turn it off.
If you are at work have you tried from home?
Can you get off a VPN if you are on one and try a standard internet connection.
~Phil

Do you have a backup of your *.tt file??? If not save a 2nd copy somewhere other than your computer, use a flash drive or something, don't wait do it now!! Do it any time you make a change or import new entries.

For FREE web hosting services, meaning your own web site, check out http://www.thefreesite.com/Free_Web_Space/ ( Clicked 2124 times )
(They rate free hosting services)

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Re: Error 12111

Postby Doug » Thu Mar 16, 2017 11:10 am

Lisa, I believe we discussed this over the support email but let us know if you still have problems.
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Re: Error 12111

Postby Bakdraft135 » Thu Mar 16, 2017 11:22 am

I'm having the same issue. Servers too busy? Never had this issue before.
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Re: Error 12111

Postby Doug » Thu Mar 16, 2017 11:32 am

No sever issues, her problem I believe was a setup issue. Can you give us any more specifics on what you're doing and what is happening?
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Re: Error 12111

Postby Bakdraft135 » Thu Mar 16, 2017 11:36 am

I have internet add on. I can send emails no problem. I can build web site but when I click FTP files, it starts and then I get the error 12111 message.
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Re: Error 12111

Postby Doug » Thu Mar 16, 2017 11:39 am

Has it worked before? Do you happen to have a large pool? Are you using the Zip option for the FTP upload or uploading the files individually? Also, does it get part way through or happen right away?
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Re: Error 12111

Postby Bakdraft135 » Thu Mar 16, 2017 11:49 am

Zip option is on. The FTP window opens but no progress. I have 123 entries in my pool.
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Re: Error 12111

Postby Phil Wojo » Thu Mar 16, 2017 12:01 pm

My same questions apply:
Are you at work, or home?
Behind a firewall?
Have some kind of VPN connection?
~Phil

Do you have a backup of your *.tt file??? If not save a 2nd copy somewhere other than your computer, use a flash drive or something, don't wait do it now!! Do it any time you make a change or import new entries.

For FREE web hosting services, meaning your own web site, check out http://www.thefreesite.com/Free_Web_Space/ ( Clicked 2124 times )
(They rate free hosting services)

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Re: Error 12111

Postby Bakdraft135 » Thu Mar 16, 2017 12:12 pm

At home, Norton 360 firewall on, but I shut it down and still had the same issue and no VPN connection. I was able to download picks and send email. But can't update web page. Builds the files and get the error when it tries to FTP.
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Re: Error 12111

Postby Phil Wojo » Thu Mar 16, 2017 12:43 pm

Ok good information, doesn't help in this case, but still necessary to eliminate as a possibility.

What are the other settings you have that are changeable in the FTP Manager? I am not sure what it could be off hand, so want to know what you have there.

If you can post a pic of your FTP Manager setting screen, might be easier than typing it.
~Phil

Do you have a backup of your *.tt file??? If not save a 2nd copy somewhere other than your computer, use a flash drive or something, don't wait do it now!! Do it any time you make a change or import new entries.

For FREE web hosting services, meaning your own web site, check out http://www.thefreesite.com/Free_Web_Space/ ( Clicked 2124 times )
(They rate free hosting services)

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Re: Error 12111

Postby SamGordon » Thu Mar 16, 2017 1:43 pm

Error 12111 is "connection interrupted".

@Bakdraft... any chance you're having intermittent connection issues? Maybe it's good enough for downloading and email, but the connection drops on the longer uploads?

Just a thought.
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