The program tells me that it cannot connect to the internet. What is wrong?

FTP errors, Emailing errors, etc.
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The program tells me that it cannot connect to the internet. What is wrong?

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Post by FAQ Admin » Mon Jul 21, 2014 3:34 pm

The program tells me that it cannot connect to the internet. What is wrong?

This could be caused by a variety of things so it may take some troubleshooting:
  1. Of course, make sure your computer is connected to the Internet. If you are using dial-up you will need to first connect to the internet.
  2. Make sure that you do not have any firewall software that is blocking the programs access to the internet.
  3. Select the View menu and then Preferences. On the Preferences window select the Connection tab. Is the Check For Connection option selected? If so, try unchecking this option and see if that helps.
  4. Also on this screen, check the Access Type setting. Usually Default works but sometimes it needs to be set to Direct. If you are on a Proxy Server this should also be set accordingly.
In general, the most common reason that the program cannot access the internet is that firewall software on your computer is blocking the program.
Thanks,
FAQ Admin

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